Ok. I'd gone in as a first time client, asking for my roots to match my color and highlights. The roots matched the main color, however, the highlights were colored over and ended up being 'ashy' looking. I went in for a 2nd visit, a re-do/correction, and the ashy look was gone, however, so were my highlights.... :( ... I even asked, if I'll be able to see them? My response was, "you won't see them at all.". My 2nd question, "will they fade?" Reply, "yes...". Months later... they faded with the rest of the color, that still matches, making it look like I don't have any highlights - at all.... I don't like to give bad reports, but this should have been corrected the 2nd time. And, with an opportunity to, gloriously, save money, totaling 50% off.... I still have to wonder, what's the point, if you don't walk out with what you want? Yet.... times are hard and money is tight for me.... Sorry, but this 3rd attempt (if I take one) will be either "3 strikes and you're out" or the "3rd time is a charm.". I'll keep you posted.