My husband and I have dined at Cha Ba numerous times because we love the food. However, seems as though everytime we return, there is a new face within their wait staff. And each time, the service gradually becomes worse and worse. Recently dined there for lunch and I must say this was the straw that broke the camel's back! While we were waiting patiently to place our order, we tried to obtain the attention of one of the staff members without success. When we finally did (after about 5 mins. give or take), the waiter did not even acknowledge us-- just sprinted by and said, ""In a minute..."" I was dumbfounded. If the dining area was busy, I may have allowed it to pass, but it was not by any means. The other waitress finally came and took our order and made it known with her body language, tone of voice and lack of eye contact that she was not pleased to do so. When we finally received our entrees, we overheard the two staff members talking about the other customers that had just left. Although they were speaking in their native tongue, I too, speak the same language and understood everything they said. I could not believe what was being said. My husband and I agreed to quickly dine, pay, leave and never return. The food is fantastic, but the restaurant owners should really invest on putting their staff through some customer service training. Not up to par whatsoever. Regardless of how much I love an establishment's cuisine, I refuse to return due to bad service. Very unfortunate.
Pros: Great Food
Cons: Horrible Service- needs major improvement in this category.
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