I was looking up the specific address for CHAH to give a friend a referral to this clinic and came across the reviews. After reading them, I felt I had to share my experiences. I hated to see any negative reviews that could misrepresent what I believe to be true about these wonderful people.
First, I have never experienced vets as friendly, caring, thorough, professional, and compassionate as Dr. Reid and Dr. Mitchell. They are a rare find and I drive 25 miles into the city to take my pets (I currently have 2 dogs and 1 cat).
Over the past year, I have had to make the incredibly difficult decision to let two aging pets go, and I couldn't have been more grateful for the caring and guidance Dr. Reid provided in coming to that decision.
In particular, I had a cat diagnosed 2 1/2 years ago with kidney disease. A vet near my home recommended that I go home, get my thoughts in order, and call him when I wanted to euthanize because there was nothing we could do. My daughter recommended that I see Dr. Reid for another opinion, even though I had to drive into Houston. Dr. Reid helped me manage this cat's disease and we had another 2 years to love and enjoy this animal, who had a wonderful quality of life until the end. And we mostly managed his care with careful diet and very little meds.
As far as the negative reviews of front office people, I've never experienced anything but pleasant greetings for me and my pets. They have always been helpful and prompt, always apologizing if they are backed up with other clients and I have to wait. And I've been in the clinic frequently over the past two years, so if they weren't consistent, I think I would have seen it. Christine, especially, is a sweetheart!
I love, love, love, this clinic and recommend it to anyone who is looking for great care for their pets!
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