CLOSED - Castle Dental

This is the worst place ever. First they screwed up my root canal for which they charged me an arm and a leg. It was just not the root canal but also the crown which they insisted on which costed a fortune. The root canal was all done wrong and the crown was not placed in right position. 1 year later I was still in pain, in comes a new doctor and sends me off to an endodontist for retreatment of the root canal they screwed up. I was still ok and I asked for my documents to take to the endodontist. I called for 1 entire week but no response. All they had to do was copy the records and the x-rays and give it to me. I was ready to hand pick them. When I finally called them, the lady at the front desk Maureen yelled at me, called me names and hung up on me. Now I am a physician myself and I know my rights as a patient. I am seriously considering a lawsuit and needless to say I am not going back to this horrible horrible place. If not good dentistry they need to learn good manners to behave with patients. more

I had several very positive visits to this dental clinic, and specifically with Dr. Abraham. Several months later, my wife was told by the office staff that Dr. Abraham had left and that they are waiting for a new dentist. After waiting for many weeks, my wife tried to make a needed dental appointment and was told that they still did not have a dentist on site and was told to "do whatever you need to do!" I certainly cannot recommend this practice any longer, especially with such horrendous customer service. more

I had several very positive visits to this dental clinic, and specifically with Dr. Abraham. Several months later, my wife was told by the office staff that Dr. Abraham had left and that they are waiting for a new dentist. more

I'm irritated I have to give them 1 star. They deserve less....When I showed for my checkup and cleaning, they said the hygienist wasn't even in so I would need to come back for, not one, but TWO more visits. Who's ever head of 3 appointments to get your teeth cleaned? Later, I found out, they billed my insurance for 3 separate visits though I'd only seen them once. Furthermore, they said I needed a 'deep' cleaning (the reason for the mysterious 3rd appointment). I jumped ship, and found another dentist to clean my teeth (in one visit). He said the deep cleaning diagnosis was ludicrous- something Castle frequently uses to pad their pockets. Steer clear, wise Googlers. Pros: The dentist herself was kind. Cons: Terrible staff and shady business pracitces more

I'm irritated I have to give them 1 star. They deserve less....When I showed for my checkup and cleaning, they said the hygienist wasn't even in so I would need to come back for, not one, but TWO more visits. Who's ever head of 3 appointments to get your teeth cleaned? Later, I found out, they billed my insurance for 3 separate visits though I'd only seen them once. Furthermore, they said I needed a 'deep' cleaning (the reason for the mysterious 3rd appointment). I jumped ship, and found another dentist to clean my teeth (in one visit). He said the deep cleaning diagnosis was ludicrous- something Castle frequently uses to pad their pockets. Steer clear, wise Googlers. Pros: The dentist herself was kind. Cons: Terrible staff and shady business pracitces more

I disagree with some of the reviews. I needed a root canal treatment and was terrified about it. the dentist was very patient and gentle and I didn't have any pain during or after the procedure. the assistants also are friendly. Pros: Dentist is gentle and nice Cons: sometimes they are very busy more

I disagree with some of the reviews. I needed a root canal treatment and was terrified about it. the dentist was very patient and gentle and I didn't have any pain during or after the procedure. the assistants also are friendly. Pros: Dentist is gentle and nice Cons: sometimes they are very busy more

I have a tooth that is very slightly discolored from my other teeth. The only people who ever notice are dentists. My dentist in my home town told me not to worry, that no treatment was needed and that it was actually a very healthy tooth. When I went to Castle Dental, the denist, the hygenist and the front office manager aggressively pushed me to get a $900 veneer. After I refused, the dentist gave it another try the second time I went to their office. She basically threatened me that it was going to turn gray and I was going to be ugly. This after another, much more trusted dentist, told me it was more of a risk to my healthy tooth to get a veneer than it was to leave it alone. The front desk is also unprofessional. One of them was in the restroom on her cell phone screaming profanities. You could hear her in the waiting room. Pros: The hygenists are friendly. Cons: They push expensive services you don't need. more

I have a tooth that is very slightly discolored from my other teeth. The only people who ever notice are dentists. My dentist in my home town told me not to worry, that no treatment was needed and that it was actually a very healthy tooth. When I went to Castle Dental, the denist, the hygenist and the front office manager aggressively pushed me to get a $900 veneer. After I refused, the dentist gave it another try the second time I went to their office. She basically threatened me that it was going to turn gray and I was going to be ugly. This after another, much more trusted dentist, told me it was more of a risk to my healthy tooth to get a veneer than it was to leave it alone. The front desk is also unprofessional. One of them was in the restroom on her cell phone screaming profanities. You could hear her in the waiting room. Pros: The hygenists are friendly. Cons: They push expensive services you don't need. more

So I went in with a broken tooth...they insisted on the cleaning...the deep cleaning and ANOTHER cleaning. Then, when I tried to go back to get the tooth fixed I had already met the yearly benefits limit and now I'm stuck with a broken tooth and have to pay the full contracted rates. ARGHH! It doesn't seem like they care that you're hurting. Pros: Ummm...I'm thinking Cons: They want to milk the money... more

So I went in with a broken tooth...they insisted on the cleaning...the deep cleaning and ANOTHER cleaning. Then, when I tried to go back to get the tooth fixed I had already met the yearly benefits limit and now I'm stuck with a broken tooth and have to pay the full contracted rates. ARGHH! It doesn't seem like they care that you're hurting. Pros: Ummm...I'm thinking Cons: They want to milk the money... more

I agree with some of the reviews writen about Castle on Kirby. They are a rip off and they wanted me to complete a deep cleaning before they could perform the regular cleaning every 6 months. Find another dentist before considering this location. more

I agree with some of the reviews writen about Castle on Kirby. They are a rip off and they wanted me to complete a deep cleaning before they could perform the regular cleaning every 6 months. Find another dentist before considering this location. more

This place is a rip-off. The front desk girls are the most incompetent ppl I've ever seen. This place will also rip you off. I have dental insurance and only needed cleaning. This place tells me I need a deep cleaning and the charge would be $400. They told me I would need the $400 deep cleaning before they would do the regular cleaning my insurance would pay for. DO NOT GO to this place unless you want to have you money taken from you. Would never recomend this place. Pros: Non Cons: Rop off more

This place is a rip-off. The front desk girls are the most incompetent ppl I've ever seen. This place will also rip you off. I have dental insurance and only needed cleaning. This place tells me I need a deep cleaning and the charge would be $400. They told me I would need the $400 deep cleaning before they would do the regular cleaning my insurance would pay for. DO NOT GO to this place unless you want to have you money taken from you. Would never recomend this place. Pros: Non Cons: Rop off more

The front staff at this office are so incompetent. They never know the answers to any questions, they bungle appointment times, quote the wrong prices for services, and try to schedule you to come back for several visits when the entire procedure (after further questioning them!) can be accomplished in one visit without multiple trips. And, when you try to straighten things out they have this complete look of "duh" as if they are from another planet. I don't even want to think about how they manage their billing. Pros: The dentists and dental assistants are very nice and helpful Cons: The front staff are idiots more

The front staff at this office are so incompetent. They never know the answers to any questions, they bungle appointment times, quote the wrong prices for services, and try to schedule you to come back for several visits when the entire procedure (after further questioning them!) can be accomplished in one visit without multiple trips. And, when you try to straighten things out they have this complete look of ""duh"" as if they are from another planet. I don't even want to think about how they manage their billing. Pros: The dentists and dental assistants are very nice and helpful Cons: The front staff are idiots more

This place has the worst front office staff. They are just plain incompetent and sound like robots spewing like policies that make no sense. The last straw was when I went in for my appointment and the front office staff told me I was 10 minutes late and said I had to reschedule. By my watch, I was only 5 minutes late, but she insisted it was 10 minutes. I think my cell phone clock is more accurate than the $10 clock they have on the wall. Regardless of whether it was 5 minutes or 10 minutes, it is still ridiculous that they would make me reschedule. I was also told that the doctor was running late. So then why does it matter if I'm 5 minutes late? Wouldn't I have had to wait anyway? When I pointed this out, they just went into their usual robot mode and just repeatedly said "the doctor is running late," you're 10 minutes". Whenever I go here, I always expect about a 5 or 10 minute wait and never raised a stink about it so I thought it was truly ridiculous that they would make me reschedule. This place has wasted my time too many times. I will never go back to this place! more

This place has the worst front office staff. They are just plain incompetent and sound like robots spewing like policies that make no sense. The last straw was when I went in for my appointment and the front office staff told me I was 10 minutes late and said I had to reschedule. By my watch, I was only 5 minutes late, but she insisted it was 10 minutes. I think my cell phone clock is more accurate than the $10 clock they have on the wall. Regardless of whether it was 5 minutes or 10 minutes, it is still ridiculous that they would make me reschedule. I was also told that the doctor was running late. So then why does it matter if I'm 5 minutes late? Wouldn't I have had to wait anyway? When I pointed this out, they just went into their usual robot mode and just repeatedly said ""the doctor is running late,"" you're 10 minutes"". Whenever I go here, I always expect about a 5 or 10 minute wait and never raised a stink about it so I thought it was truly ridiculous that they would make me reschedule. This place has wasted my time too many times. I will never go back to this place! more