Cass Collision

I have been a loyal customer of Cass Collision for over 15 years and in my past experience I have had great service from this establishment. The office staff has always been professional and good to deal with and always helpful. The repair work has always been better than I would have thought possible! My vehicle has always been returned clean inside and out, the paint match was perfect and I can never tell where it was fixed. I have returned many times over the years, I have and will continue to refer friends and family to them. \r So I have spoken to the owner of Cass Collision and the negative review from Latoya Haddix below (she was a former girlfriend of one of their employees) you know what they say about a ?woman scorned?, so take that review with a grain of salt. These folks at Cass Collision go above and beyond to make customer happy! more

On September 8, 2011 Cass Collection of Mount Clemens made repairs to my 2010 Chrysler Sebring without my consent, based on false information given to them by their employees DeShun Stewart and Steve Orlowski. When I seen the repair work it was awful, paint was chipping off (an hour after leaving the shop) and just the overall repair work was done incorrectly and poorly. There employee Deshun Stewart had access to my vehicle and was asked not to allow Cass Collision to do ANY work on my car without a written estimate and my consent to do the repair work. The manager Brent never contacted me and I never agreed for them to do any work to my vehicle. Since they so call repaired my vehicle without my consent I asked Brent, for an explanation of all the work that was completed (estimate) and he told me he could not provide me with one. When I made a demand for one Steve Orlowski got upset and gave me a fallacious preliminary estimate. I have taken my vehicle to another collision shop and had them look at my car and the preliminary estimate and they have explained to me that the estimate was falsified and nothing on the estimate was done to my vehicle. I have called Cass Collision to correct the repairs and they have refused. EVERYONE PLEASE BEWARE THIS IS A TERRIBLE COLLISION SHOP AND NEVER LET THEM DO WORK ON YOUR CAR. Brent and his entire staff are unprofessional and liars. \r \r more

Unless you have mechanical experience and can tell the people who work at Cass Collision exactly how to fix your vehicle, then DO NOT TAKE YOUR VEHICLE THERE! I took my car to Cass Collision after I had a head on accident with another vehicle. I made them aware that I needed the vehicle fixed and in running condition. Never did I tell them I just wanted the cheapest fix, or just cosmetic work done to the car. That?s pretty much what they did. They did well when it came to replacing the front bumper of my car and painting it but even though there was visible damage to my radiator, they didn't even touch it. After paying $1500.00, my car only got me half way home. After paying for a tow truck to get the rest of the way home I realized that there was no work done to the radiator and all the fluid that was put into it, was leaking out onto the ground. When I examined the receipt of the work done, not only did they charge me for something they didn't repair, but they refused to fix it for no additional charge. They wanted to charge me again and when I argued, the owner ""Brent"" argued back in a very un-professional way using profanity and not letting me speak. After convincing him, he stated he would fix it but after picking up the car again, it still operates in very poor shape. So if you have a vehicle to repair, I suggest taking it somewhere else besides either one of their two locations. Pros: Painting Cons: Mechanical more