Ok, I am the one that throws away my ink cartridge when it is empty and heads out to the office supply store to buy a new one. It NEVER occured to me to save some money and recycle what I has! I stumbled on to Cartidge World because I won a gift certificate. The gift cert. had even expired, and these great employees STILL worked with me and helped me out! I took in my ink cartridge, had it refilled, and paid a very small amount....well, smaller than buying a new one! The employees at this store are always extremely nice and more than helpful! I have been in there several times now and I am simply hooked! SO...the moral of the story is...give this place a chance. You'll be more than glad that you did AND you'll save some money! It's also very convenient for me, especially with 2 kids, it's right by the HEB! No more making an extra stop at Office Max!