I took my daughter-in-law and 2 young grandchildren for lunch to Carol's yesterday. All of us were craving pancakes and I'd heard Carol's had good ones. When I discovered that they don't serve breakfast past 11--it was after 12--we decided, since we were already there with the 2 kids in tow, we'd stay anyway. Big mistake! First of all, my daughter-in-law is a very small and picky eater and knew she wouldn't be able to finish a half pound hamburger so we asked if she could order the children's menu portion. We were told NO, absolutely not, the manager would never go for that. She ended up eating a quarter of the regular hamburger. My grandson's grilled cheese came with seasoned fries, not the plain regular fries. WHY would they serve, as a default (you have to order the plain ones specifically), the ones little kids would not eat? Seasoned fries require a more advanced palate and it would be just as simple to give them regular unadorned fries. Then, at the end of the meal, when we were waiting for our server so we could pay the bill, we found that she had mysteriously disappeared. We waited quite a while for her return and finally gave up and went to the front counter. By then, my grandchildren were interested in the pies in the front case so I decided to buy a piece to share at home. BIG MISTAKE. The person at the front desk told me she had to find our waitress to add it to the bill. I asked why I couldn't just have it on a separate bill, as they'd do with a regular take-out. She said then I'd have two charges on my credit card. I told her I didn't mind. It wouldn't cost me any more to do that. She wouldn't do it. When it finally got settled and I added a tip I'd figured when I saw the original bill, I wondered if I should have added more tip, given it was another $5 for the pie. I didn't and left, feeling really cheap. It was not a good experience nor a good value, costing$40 for two sandwiches and two children's meals and a piece of pie. The food was merely mediocre, with the exception of the wonderfully delicious banana cream pie. All in all, it was a huge disappointment and not what I'd consider family friendly.
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