Car-X Tire & Auto

Had a Groupon from Them. Went in for Oil Change, Tire rotation and a set of Wiper blades. Issue 1- Non-Co-operative or adjusting to customer needs. This is not the first time, but they refused to give me wiper blades and insisted on putting them on Car. Then I asked them to Put my old blades in car (as they still had life in them) They misplaced the Hooks that fit those blades on (I suspect intentionally). Also on my earlier service I had Coupon on my Mobile but he refused to scan it and asked for print out. I said ok I will get it but he refused to release my car back without paying the whole amount. I asked if he will do adjustment later, they refused that too. Refused to provide me drop off to my home 1 mile from their shop. Issue 2 - I suspect of inappropriate business After Oil Change, Tire rotation they told me car and everything was good, I may need brake pads in some time. But after that my car started pulling towards left. I went in again and they informed me that My current front tires were worn out and un-even. That was surprising as they rotated tires and did not notice so ""Evident"" wear and tear. Refused to rotate tire back at no cost and suggested new tires. Very unhelpful manager and I suspect they mess with your car so that you come back, especially if you use coupons or Group ons so be cautiaus more

Please please please, I implore you to NOT do business with this Car-X (which is in Maryland Heights, despite some entries saying Hazelwood). I took my VW in for a routine oil change, and they botched it, leaving me on the side of I-44 on my way home Memorial Day weekend around 5:30. After I called the manager, Jeremy, he said he would send a tow truck to bring it in and they would fix it. An hour later the tow truck came and as we went back to Car-X, i tried to call jeremy only to discover that he had LEFT. So much for ""fixing"" it! So I was once again stranded and scared to drive my car, which was undrivable anyway. I had to get home to OKC that evening, so I went to the closest rental place at the airport, rented the only car they had left and drove home. Talking to the general manager of all area CarXs AND corporate did nothing. After many email exchanges and phone calls, their snide bookkeeper, Dennis Lorson, refused to compensate me for my expenses after they screwed up my car. He also would not let me talk to the general manager, John Sturgis. I had it towed on Monday to the VW dealership, where it was discovered CarX used the WRONG filter, and they knew it was the wrong filter, and jammed it on there to make it work anyway. Ridiculous, and I will NEVER EVER EVER go to CarX again, and I tell everyone I see about them and their shoddy business practices. Don't use CarX! Pros: NOTHING Cons: Poor customer service, bad work more

Please please please, I implore you to NOT do business with this Car-X (which is in Maryland Heights, despite this saying Hazelwood). I took my VW in for a routine oil change, and they botched it, leaving me on the side of I-44 on my way home Memorial Day weekend around 5:30. After I called the manager, Jeremy, he said he would send a tow truck to bring it in and they would fix it. An hour later the tow truck came and as we went back to Car-X, i tried to call jeremy only to discover that he had LEFT. So much for ""fixing"" it! So I was once again stranded and scared to drive my car, which was undrivable anyway. I had to get home to OKC that evening, so I went to the closest rental place at the airport, rented the only car they had left and drove home. Talking to the general manager of all area CarXs AND corporate did nothing. After many email exchanges and phone calls, their snide bookkeeper, Dennis Lorson, refused to compensate me for my expenses after they screwed up my car. He also would not let me talk to the general manager, John Sturgis. I had it towed on Monday to the VW dealership, where it was discovered CarX used the WRONG filter, and they knew it was the wrong filter, and jammed it on there to make it work anyway. Ridiculous, and I will NEVER EVER EVER go to CarX again, and I tell everyone I see about them and their shoddy business practices. Don't use CarX! Pros: NOTHING Cons: High price, bad customer service, uncaring employees more