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Car X Auto SVC - 0 Reviews - 8274 Culebra Rd, San Antonio, TX - Auto Repair & Service Reviews - Phone (210) 718-0425

Car X Auto SVC

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8274 Culebra Rd
San Antonio, TX 78251
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(210) 718-0425
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Car X Auto SVC - San Antonio, TX

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Editorial review from Citysearch 6/4/2014

Beware of Misinformation, Upselling, and Scare tactics. \r \r Today 06/04/2014 I visited the Car-X at 8274 Culebra Rd. San Antonio, TX. 78251 with a Groupon deal that I purchased for $18.50. The deal was for 5W-20 fully synthetic oil and standard filter. I was informed that the manufacture recommended 0W-20 and was given a quote for an additional $25 to get the ""correct"" oil. I declined the recommendation at which point another representative made a disapproving sound which I'm sure was made to make me feel like I was making a major mistake. Furthermore, I was told that 5W-20 ""did not go"" in my car and then was asked to sign a document stating that I they would not be held responsible for any damaged caused by the 5W-20 oil, a scare tactic that I don't appreciate. \r Had I sent my wife to get the oil changed she could have be upsold using these scare tactics resulting in a 135% increase over my original purchase! \r \r How can I trust a company that lies? I CAN?T, and neither should you. I can?t trust them to actually perform the services that I paid for. How do I know that they didn?t get upset and decided not to change the oil filter or decided to put a completely different oil than what was requested. I personally will never do business with this location or any Car-X location, ever! \r \r I understand the need to increase sales but you CAN?T do it at the expense of your customers and your reputation. \r \r Do a google search for the ?truth about 5W-20 and 0W-20 motor oil? and you?ll find an article regarding the difference between these two oil weights. \r \r http://www.smartsynthetics.com/articles/5w20oil.htm\r \r Mike\r more
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Complete local auto repair. Exceptional customer satisfaction.

Owner Message

  • Locally owned and operated, Car-X Tire and Auto is just around the corner. For service you can trust—from parts and labor to quality assurance, your car is in good hands. And so are you. We guarantee it. With more than 145 locations across the U.S., Car-X is known for one thing—quality automotive service.. Brakes,Oil Change Service,Car Battery Store,Tires,Transmission Repair

Additional information

  • Hours:

    Monday through Friday: 7am-7pm Saturday: 7am-6pmClosed Thanksgiving, Christmas & New Year's Day
  • Neighborhoods:

    Northside, Timber Ridge
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