The staff here is just wonderful! They truly treat their resident cats and their patients with so much love and care! I have been to other veterinary clinics in the area and none compare! Dr. Smullen does not try to sell you every product on the market like most veterinarians. She recommends to you what is best for your cat and since every cat is an individual and live in different situations... She does not recommend vaccinating your cat against certain things every year and she only gives the upper respiratory/distemper shot every 4-5 years as recommended by the AAFP. Anyway, They certainly have me as a supporter for life after they saved my little feline friend!