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Capital Lighting Inc - 2 Reviews - 901 Polaris Pkwy, Columbus, OH - Appliances Reviews - Phone (614) 841-1200

Capital Lighting Inc

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901 Polaris Pkwy
Columbus, OH 43240
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(614) 841-1200
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These guys seem to be a little full of themselves. On more than one occasion I've been left feeling as if I were an inconvenience, not the cutomer. In my opinion, the products d...

I agree - don't bother 4/28/2011

These guys seem to be a little full of themselves. On more than one occasion I've been left feeling as if I were an inconvenience, not the cutomer. In my opinion, the products do NOT sell themsleves, no matter how unique, fancy or ""wow"". People do the selling. \r \r more

Don't just walk in! 11/5/2009

Why even have a showroom open to the public if the business really only wants people to make appointments? I went in to look around and nobody could be bothered to help me. And it wasn't just me - I saw the same treatment for a couple who came in after me. But my builder wanted me to go through them. So, when I made an appointment, I was treated like gold. It was a completely different, and enjoyable, experience. They also had a 40% off sale which priced their stuff at/just below Great Indoors. However, when I called a couple weeks later about a question on my bill, nobody could help me. In fact, they had no record of my order...ever! So I told them they might want to find it or consider it canceled and good luck with that collection. Magically, I got a call back w/in 5 minutes from a manager who said the order was always right there. Really? Then why couldn't their own billing department look up THEIR order #, invoice # or customer info? It's a pack of crazy. Done. Done and Done! Off to Lowe's or Great Indoors for the rest of my home lighting. Pros: Great selection and knowledgeable sales staff Cons: High list prices and absolutely no desire to help walk-ins more
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  • Neighborhoods:

    Polaris
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