My experience with Canby Car Care was less than positive. A few years ago I took my car to them to diagnose and repair the cause of a lack of power. They began replacing parts right and left, each time with no improvement to the car's performance; in fact it ran even worse that when I brought it to them. They never did diagnose the original problem; they merely began replacing parts hoping for a fix, then when one part didn't resolve the problem, they would blame it on another component or system needing repair. This happened four times. After the bill reached $850 with no results, I took the car home because I needed it for work. A week later I ran it through DEQ and it wouldn't pass. I brought it back to Canby Care Care and requested that they fix whatever was now making it fail DEQ. Instead of attempting any diagnosis or repair of the actual problem, their solution was to drive it around to several of the Portland metro area DEQ stations until it passed, then charging me for their mechanic's time at the going labor rate. I discussed my dissatisfaction with the owner and he became indignant, claiming they ""don't guarantee they can fix every problem"". Several of the parts they had replaced were brand new, as I had replaced them myself before bringing the car to them, but they claimed they were all worn and needed replacing. They didn't save the old parts for inspection though, as most reputable shops do, so I had no way of proving they were good. Frustrated and angry, I paid the balance of my bill, took my car and limped it home. The next day I found the problem myself; a bad fuel pump, easily diagnosed with a pressure guage. I fixed it myself in 45 minutes, for under $50, and it has run perfectly ever since.
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