This is one of the most OVERRATED, OVERPRICED restaurants ever with HORRIBLE QUALITY FOOD!!! AVOID THIS PLACE LIKE THE PLAGUE!!!
I was in the Lancaster area looking for take-out this past Saturday night. I normally avoid Chinese take-out due to the poor quality, but I saw that this restaurant had pretty good reviews so I went to their website. I looked at the prices and they were similar to PFChangs (the best Chinese restaurant ever). I figured if they were charging that much & getting good reviews, the quality must be very good....I was so wrong!
I ordered General Tso's Chicken for $11.50 and my husband got Hot & Spicy Beef for $11.50. When I called to place the order, I asked if the General Tso's came with broccoli and was told ""yes"". My husband picked up the order and it ended up coming to ~$25 with tax, which is expensive for take-out. That would be ok if the food was at least good, but it was not at all!
My General Tso's Chicken was ABSOLUTELY DISGUSTING!!!! Every piece of chicken (I wouldn't even call it that) was 3/4 slimy, goopy fat & breading with a tiny piece of chicken. I've seen General Tso's chicken like that at $5 buffet, but not at higher end restaurants, especially when charging $11.50 for it!!! I ended up being so grossed out that I threw out the majority of my meal. Oh & it was supposed to ""come with broccoli""...they gave me 2 pieces! Ya thats right...a meal that expensive and all they could give me was 2 lousy pieces of broccoli!!! My husband's hot & spicy beef was ""ok""...the meat was chewy & the sauce was a little bland, but it was far more edible than mine so we ended up splitting that.
The worst part of the story is I called the restaurant today to speak to the manager to let them know my dissatisfaction...if their food was bad, their customer service was even worse!!! A woman named ""Tina"" answered the phone. I asked to speak with the manager. She insisted that I tell her what was wrong. I asked her what her title was and she said ""officer""...for all the times that I have eaten out in my life and even worked in the restaurant business years ago, I have never heard of a position called ""officer"". Tina wouldn't put anyone else on the phone so I had to talk to her.
To begin, she continually cut me off and said that what I was saying wasn't true...no apology to be had. She was also very rude & sarcastic when she did speak. When I said I was going to put a review online, she said, ""you better do that after what happened"". I then asked again to speak to a manager and she HUNG UP the phone on me. I called back and said I couldn't believe she hung up on me and I wanted to speak to a manager. All the sudden her story changed and she then said, ""I am the manager, part owner"". I said I couldn't believe then how she was treating a customer who was calling about poor quality food. She used 1 curse word at me. When I called her out for that, she HUNG UP on me AGAIN!
I would never go to this restaurant again (or recommend to anyone) not only because of the disgusting food, but also the rude, unapologetic officer/manager/part-owner, Tina!!!
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