Loved the main office customer service in Kent. However, the salesman that sold me the window, Jeff I believe, dropped the ball. Window was not installed by date promised. He didn't communicate the need for additional guys needed to install the window. Top floor is a heavy window which caused an issue when they came out to install. We ended up having to reschedule for the next day. We took off work for installation day! So, we weren't very happy. The guys that came out were great and we love the window. Just overall we were frustrated with the miss communication. Later found out the Vancouver location was closed. So the evaluation only is low because of all that happened. Happy with the promptness of Ken and staff. Look forward to you coming back out to check on caulking.
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