I took my 2004 VW Jetta to Allen Web Collision Center to repair damage to the driver's side fender, bumper, and hood on November 23rd 2007. The okay was give by Adam Stewart with Farmers Insurance on December 29th for the body shop to proceed with the repair to my vehicle. I notified Dan at Allen Web Collision center and the work was to be started shortly after the New Year. The time frame given was one month. Adam Stewart called me early that week and asked if it were okay to use aftermarket parts for the repair. I told him I only wanted brand new OEM parts. He agreed. On the date of January 18, I called to check on the status of my car. I was told by Dan that the vehicle would be finished on the 26th and to expect a call from Mike the following Tuesday. I did not receive a call on Tuesday. On the 26th I called to see if my car would be finished. I spoke with Mike and he said my vehicle would not be finished that day. I was then given an end date of January 30th. There was yet another delay pushing it back another week. On the 6th of February I received a call from Mike notifying me that the car would not align with the used suspension and to expect the car to be finished by Friday or the following Monday. I was upset about the used parts and confirmed with Mike that there were no other used or aftermarket parts on the vehicle. He reassured me that everything was brand new OEM parts. I called on Friday to see if the work was completed. I spoke with Mike, he said the parts were installed, the car just needs to be cleaned and inspected, and the car will be done on Monday. On Sunday February 11th I went to the body shop to take a look at my car. It was sitting in the parking lot. The bumper, fenders, headlights, and hood were poorly aligned. I received a voicemail from Mike on Monday around 3:00pm stating that the parts just came in (interesting), they have it installed, they just need to clean it, do a quality control and my car would be done Tuesday by.....
Pros: There are no pros
Cons: Poor service, shotty repair shop, poor management, rude salesman...
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