My husband gave me a gift certificate for my birthday, so before I made my appointment I searched the internet to know what to expect. I had a negative outlook after reading horrible reviews of this place. I do believe people deserve a second chance, plus I already had the gift card. As soon as I walked in I was amazed by how beautiful the place is. Everyone was very polite and attentive. I did have to wait about 10 minutes for my first service, but other than that my experience was great. I can honestly say that I felt like I was a Queen. The massage therapist (Mary) asked before I had the massage if I had any specific requests or concerns, which I did, and she did exactly what I was expecting from her services. The coordinator was so attentive that she even placed my robe on my back as I got out of the sauna. I loved this place!! This was by far the best gift I have received in my life.