I was very, very happy with my cut at this salon - it was great. However, my highlights were only okay - there were gaps at the crown of my head where there were no highlights at all.
The part of the experience that bothered me the most, however, was when I called in and asked for a recommendation for a stylist who was known for good highlights. I had recently moved to the area and had seen my previous stylist for 15 years, so I was nervous about seeing someone new and said so. The receptionist said that everyone was trained the same and no one was better than another - now, come on, even with the same training someone is going to be better at doing highlights, someone better at single process color, etc. It seemed like they were trying to fill the schedules of people who were less busy, which is fine for their stylists but not necessarily the client. I am accustomed to waiting several weeks for an appointment with a good stylist, but the people they recommended to me all had appointments available the same week I was calling, which is what made me think they were pushing the less busy stylists.
The most frustrating part was that when I was getting cut and highlighted, the woman at the station next to me did AT LEAST 3 clients' blonde highlights. Clearly, if I were planning to return, I would have wanted to see HER. Oh well, I got a great cut out of it and an okay highlight. My stylist was also very nice and professional, so overall it balanced out. I'm looking elsewhere for highlights, though.