They did the flowers for my wedding. I opted for very open white roses for my bouquet. When I got them, the roses were cmpletely closed and they simply said that they were sorry but they couldn't get them to open. I went HEB and bought some white roses and attached them to my bouquet myself at home. The flowers looked identical and were 10X cheaper.
I also got some staircase flowers. They were actually pretty nice looking. Of course, they were joking about how some other customer wanted to buy them. They told her that they need more money because they would have an irate bride on their hands. They thought this was funny. They didn't care about ruining my wedding per say, they just needed to be more financially viable for them to do so. Who does that!
Pros: can make a decent bouquest, sometimes
Cons: unethical horrible people.