The staff are very knowledgeable and almost always have the parts I need on hand. I have replaced dryer, oven, furnace, & electrical parts and with 1 exception have always been able to just drop by and pick up what I need. The one time they did not have the furnace valve I wanted, they called me and let me know when they could get it. I have also found the website to be a real help when searching by part number.
Pros: Knowledgeable and helpful staff. Great variety of parts in stock. Website is very useful.