From the moment you walk in to Figaro's salon, you are treated well. The front desk people are very friendly and welcoming. My two experiences have been wonderful from beginning to end. My stylist is Mary McShane. See her. Now. If you've ever had a bad experience at a salon, Mary is the person for you. Not only does she listen, but she gently offers her ideas as well. I absolutely love my new haircut and actually look forward to and have fun styling my hair! I'm traditionally a hair hopper, but I'm sticking with Mary. She's wonderful!!!