My perspective is that of a homeowner and subsequently a board member. I grant there may be some effective employees at KRJ, but I've not met a single one. KRJ has been horrifically ineffective:
----The simplest requests take months to complete, and that only occurs when a board member or resident follows up again and again and again. In many cases, after months of delay and confusion, the problem is simply handed back to a resident to resolve. Only Comcast provides worse service.
----- The service providers KRJ sends to our property are bottom of the barrel -- low quality yet costly. We could do just as badly selecting vendors at random out of the Yellow Pages. One would expect KRJ to have a large cadre of qualified providers, but we see no evidence of that, and in many cases, hire our own provider to resolve problems created by KRJ's provider.
------ KRJ should be the keeper of ""tribal knowledge"", legal records, meeting minutes, etc. If that is occurring at all, it is associated with the individual property manager, and when that person leaves KRJ, so does the documentation. We discovered years of important records simply vanished.
------- KRJ appears to be a loose confederation of individuals, not a company. If there is any resource sharing, any process, any value add, its not visible to me.
Its hard to imagine why this property has tolerated this comically poor performance from KRJ for so long. I am pressuring the current board to find another firm. Money spent with KRJ is wasted.
Pros: Gee--cant think of any
Cons: inept, ineffective, disorganized, no process, no leaders