Awful.\r
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Get to know typical horrible car mechanics that fail to address your problem with an expensive bill? This shop is one of them. Or even worse. Read on.\r
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Long story short. My car's Check Engine Light was on due to random misfire; I need to fix it to pass the state inspection. I chose West Bellfort Complete Auto because most other mechanics around SW 610 do not have online reviews at all. Before I came, I called to ask their service warranty. And they said that their repair has half a year warranty. Okay.\r
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To fix my car, they replaced multiple parts (temperature sensor, thermostat, etc), did some cleaning work, and charged $640. They let me pass the state inspection. Before driving my car away, I confirmed with them the warranty. ***However, they said the half-year warranty only applied to the parts they have installed. Very different from what they said over the phone previously.***\r
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Unfortunately, one month after the repair, the Check Engine Light turned on again and it was still random misfire! I took the car back. This time they told me to replace fuel injectors and decarbonize the engine. ***Basically, their previous $640 repair was useless (of course, they will deny) and now they ask me to spend another multiple thousand dollars.***\r
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***Poor communication.*** They take forever to call me back. On the first day, they promised to call in a few hours. No call at all. The next day, I had to call them back. Again, they said they would call on the same day. Again, no call at all. I waited for another day and called them back.\r
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***Arrogant/offensive technician,*** who may appear okay in initial phone calls. This guy sneered and yelled at customers, accusing customers of using 'cheap gas' by saying 'only cheap person use them', and saying 'I wouldn't even use it on my dog' in referring to an OBD tool owned by the customer.\r
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I used to only read online reviews. This time, I felt compelling to contribute one. And I post in multiple places.\r
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