The employees in there are not professional at all. We signed in and waited for over an hour like civilized people. Two other folks walked in and somehow bypassed the list. No one in that office was curtious Enough to offer any help. I finally asked why they were skipping us even though it was obvious that they knew these people and all we got was an attitude and excuses. We'll never go back to Jackson Hewitt again. They are rude and unprofessional.