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Liz did not finish our pool also. She stopped taking our calls as soon as we gave her the last check. It's been over a year now since we started dealing with her and we're still trying to get the last bits of the pool finished.\r She seems like a nice enough lady but I wish we'd never met her.\r I will use someone else next time. more

After a number of interviews with pool builder my husband and I finally decided on Cross Pools! We could not be more amazed. She made the experience effortless and even fun at times. She was very patient with us and the plaster, tile and coping selections that had to be made. If we were not sure about a selection she took us to see other pools that she had built to give us a better visual on what we would be choosing. This is an awesome pool builder! The final outcome is a beautiful pool that we can share with our family and friends. This was a wonderful experience I would recommend to any one looking for a great pool!!!! more

Just finished up with our pool last month. We had a wonderful experience with Cross Pools. Liz was great with helping us with our selections and the whole building process. From start to finish we had our pool in three and half weeks. Thanks again Liz! We couldn't be more happy!\r Love Ya,\r Lynn and Bruce more

Highly recommended Cross Custom Pools. Liz built our pool from start to finish in 25 days. It is beautiful . We have not had one issue. Knows what she is doing. AWESOME more

P W....just because you didnt pay your bill and you are upset because you vacationed too much and dont have the money....you should post lies about Elizabeth. Even though you are my neighbor and I referred her to you, I cannot stand by and watch you lie. Actually, she should have run from you and that Landscaper who is an IDIOT and Crook beyond belief....she still took you on as a client after I warned her!!!! I mean come on....admit when you are wrong and pay your bill!!! You have an amazing pool remodel and just do the right thing and pay for it....thats why your angry!!! Its those of you who ""think"" you have money but really dont, that ruin it for the good contractors and the rest of us homeowners who pay for what we get!!!! Grow up!!!! more

She started the pool with gusto and quickly left us hanging. Rarely showed up to the job site, never called when should said she would. Had someone else complete the job. Full of lies.....and address on website and business card is to a vacant bank owned home...wish I knew all this before. Run when you hear Cross Custom Pools. more

LOVE HER!!! We were given this company's name from a friend. Liz came out to our home to gives us a bid. Once we decided we were going with Cross Pools and began scheduling our construction things could not have gone any smoother. Liz was always there to answer any questions we had and to keep us updated. Not only was she extremely helpful but she also was very time efficient. I HIGHLY RECCOMMEND CROSS CUSTOM POOLS. more

Be careful using this lady. she was very good at constructing the pool but when it comes to completion she is terrible. She never called and got the fianl from the city of houston. After a number of excuses of why she had not been out to finsh all of the un completed items she decided not to return our phone calls. She never had the heater turned on, the Polaris was never started. we had to hire another pool contractor to complete the start up. more

Literally, the best pool builders in Cypress, maybe the City of Houston! Unbelievable attention to detail, great trades, and our pool was finished in 12 days... Elizabeth does not take on more than she can handle which I thought was refreshing because she wants to ensure her clients receive the best customer service... and we did without a doubt! Talked to several builders, she was not the least expensive but she listened to what we wanted, shared her experience with us but allowed us to decide what worked best for our family. The other builders said, it was there way or no way, which I did not like since I was spending my money in my backyard.... We love our pool, the design, functionality and most of all, our pool builder! Call Elizabeth Hughes - 713.382.7881, we are so glad we did and have already referred her to our friends and neighbors. more

Are pool,spa and landscaping was just completed by Elizabeth at cross custom pools. not only was are design amazing and exactly what we had envisioned,but the quality of work, excellent customer service and overall experience was top notch !!! without a doubt we would use her again and would not hesitate to refer this company. more

When I hear the name Cross Custom Pools, it brings to mind, outstanding customer service-personalized to accommodate your needs. Their craftsmanship is exceptional, with extensive options to select from to create your ideal retreat while staying within your budget for residential or commercial. Whether you're remodeling or planning new construction you can rest assure that Cross Custom Pools will produce quality results for years of enjoyment. It is evident in the in-ground pools/spas they specialize in. To compliment those features, they will add waterfalls, decks, arbors, landscaping, outdoor kitchens and fireplaces. Drainage and irrigation installations are also available. What don't they do would pose as a more challenging question. If you want things done right the first time around without compromising quality, Cross Custom Pools will ensure it. I have had the pleasure of doing business with ELizabeth recently and have really come to appreciate that service like this is available to help improve your surroundings while building not only your dream backyard, but a loyal friendship that you can confidently refer to others. Thank you Elizabeth. more

Without getting into too much detail on the original company we contacted to build our backyard pool we were introduced to Elizabeth at a time when we had already taken out a loan and payed for our entire pool yet we were with a cement hole in our backyard. I don?t want to make this about our hardship but it is important to know in context the person/company that completed our pool. She was somewhat aware of our situation and from the first day she became involved in the completion of our pool she did her best to reduce and eliminate as much cost as possible while still finishing our pool to a standard and quality that we still can not believe to this day. She was available to answer our questions at anytime no matter how trivial yet she refused to charge us above the minimum. I feel like she is one of those 1 in a million people you will meet in this world that understands the concept of a business truly taking care thier customer. We have a truly beautiful backyard oasis that my family can and will enjoy for years to come. Due to her extensive knowledge and good nature personality she still responds like we have a contract with her although the pool is finished. I recommend any family interested in exploring a pool to contact Elizabeth I challenge anyone to find a better company to entrust with such an expensive and home altering project like building a pool. Without question do your homework the pool industry is difficult to say the least and like most business you will hear a lot of promises and prices but like most things in life you can narrow it down to those that have a good understanding of the pool business and beyond that you will have to go with reviews such as this. Shortly after meeting with her she will give you a genuine feeling of trust and belief and will accomplish what you have agreed to do at the pri ce you agreed and that is the key to having a quality pool constructed in your home. Thank you Elizabeth you truly are a wonderful person. Pros: Cross Custom Pools is an overly exceptional company and goes beyond Great Customer Service. Cons: Wish we would have found Cross Custom Pools sooner. Wish there were more people like Elizabeth. more

I live in Coles Crossing and I thought I would share a wonderful more