e worst car wash in Houston!! Horrible experience! Deceptive rude staff that trashed my car and lied repeatedly about it. After I had paid almost $50 and waited for almost an hour on a busy ""Good Friday"" My teenaged son and I walked out to my car and saw a huge piece of my molding/reflector missing off the rear of my car we both saw it at the same time from a parking lot away-that's how huge it was. With our mouths agape we are like WTF?? Know this about my car...I keep it in pristine condition at all times. Only wash it by hand (at least once a week)..wax it myself every two weeks. It is immaculate, but I had parked near some trees and it had a light dusting of pollen on it so I stopped in because I was doing errands nearby. When we asked what happened to the back of the car, the guy said ""It wasn't on there when it came in"". That was total B.S. so I walked over to the washing bay and sure enough there's the piece sitting up on a ledge like they were trying to hide it..but its about FOUR FEET LONG and 5 INCHES WIDE!!!!! A little hard to miss. It was broken in half and half of it was still on the car..not like it just fell off or snapped off. The manager comes over..couldn't have given a crap less. Said there was ""obviously glue on it"" and it was ""defective"" and there was nothing they could do about it. Then he said the ""blower did it"" and no one saw it happen and there was nothing they could do for a defective part. That plastic gets old and brittle and...blah blah blah..The car has less than 19,000 miles on it moron! He picked up the piece and put it across my back seat and said he was ""busy"" so"" I could go now"". I threw a fit so he FINALLY said ""Well, I guess I could make an incident report"". He was rude, a liar, and acted soooo put out at having to write down that ""rear reflector broken"" on the form so he shoved the form at me to put my name and address on it myself.
more