Boo Snap Computer SVC

I now give them a zero because that is the level of support I received. I called three times, emailed once, talked to the owner once who said they would correct the problem late FRiday, after 4 days of trying to get ahold of them, most assured that Monday would be the latest. As of Wednesday, NO Word!! I think that this company has gotten too big to deal with the little guy. I have had great service before but will now find another service provider. more

Being somewhat new to the area, I found myself in a bad spot. My computer died! From what I could tell, the hard drive crashed. I checked with friends at work, the phone book, and even online for a computer repair shop that could replace my hard drive and help me start a data restore from an external drive. I finally decided to call BooSnap based on the reviews I read and their competitive prices. I called and Scott was at my house within a few hours. He was ontime, professional, and courteous. As it turned out, I also had a power supply issue, which may have affected other parts of my computer. I asked for his professional opinion and he said I would be better off getting a new computer, which I planned to do but wanted to get my old one up and running for a little while longer. I was willing to spend a certain amount for repairs and he could have easily kept working, trying to salvage something, charging me more in the meantime, but in the end I think all I would have gotten out of it would be a huge bill and a dead computer. Scott appeared apologetic that he couldn't do more and even offered some tips on retrieving some files from by backups. Because of his honesty and professionalism, I would highly recommend BooSnap for any computer help/repair. more

BooSnap responded quickly to my call for service. The repair person was professional and prompt and fixed a nagging problem with my computer that prevented me from viewing DVD's.Highly Recommended!!! more

Listen, these guys are phenomenal. Pros: Local. Fair Prices. Good service. Cons: None that I can think of. more

BooSnap has been a disappointment. The worse thing a business can do is not to return service calls/emails. The first time it happened, they said their phone service was having problems. After they changed their service, they still did not return phone calls or emails. I tried to have them come back to work on a problem but couldn't get any response. I wrote to them on March 16, explaining that I got no response to 3 emails and 2 voicemails over a period a over a month, and that it was the third time this happened since I originally hired him over a year ago. Again, I didn't get a response. At this point, I would not use them again. more

I can't recommend Mark enough. My computer was totally ""goobered"" up. I had tried everything I could think of to solve the problem. I called at 10:00AM and was scheduled for service at 12:00 noon. At approximately 11:45AM I recieved a call from Mark explaining a phone call had run long, and letting me know he might be about 10 minutes late. For any of you that have waited for phone/cable/power/appliance repairmen who give you normally a four hour window of when they ""might"" show up, this was most refreshing. As I told Mark, in a world where the service industry has become an oxymoron, it was a true pleasure working with his company. For those of you with a few years on you, like myself, you remember what it was like to deal with companies that truly knew how to provide superior service. By 2:00PM Mark was walking out the door, having fixed my problem, recommending products to protect my computer (available on-line and not pushed by him for a commission), and taught me the processes needed to properly maintain my system. Boosnap provides an unbelievable level of service, in this era where service is a rarity. Forget the geeks and the dogs, call Boosnap. Pros: Fast, convenient, reliable more

My laptop had crashed and Boosnap got me up and running again in two days! They were courteous, fast, and did the job for the price they said. We are very happy and will certainly call them if we ever have any problems in the future. more

Mark and the Boosnap staff are timely, very knowledgable and quick to address our computer and server needs. They are pleasant to deal with and their prices are very competitive! I particularly like the fact that Boosnap takes pride in all the work they do, and they put the customer's interests in the forefront. Pros: Great Service, Good Prices more

Bought a new PC, had Mark come out to trasnfer everything over to my new PC. Great service, reasonable prices and best money I ever spent. I highly reccommend this company. Pros: Did the work as expected more

They have great customer service, fair affordable pricing, knowledgable staff and timely, reliable service. We were first time customers with BooSnap and plan to use them for all our future computer service needs. I highly recommend this company. more

We chose Mark and Boosnap computers because of their great pricing on pc's and service. He provided us with about 6 new computers, refurbished about 7 and custom built a server on which we now host our exchange email accounts. He is even helping us get our mobile solutions solved with synchronizing PDAs with our server. This company knows their stuff and has always been very friendly and timely. We really appreciate their hard work and service. They have a great pricing structure and have always done a great job covering warranty items. Keep up the good work Mark! Pros: Inexpensive, Timely, Knowledgeable more

does housecalls and fixes problems on the spot. no high prices or catches. downloaded new media player update and microsoft service pack and mailed to me for free. Pros: inexpensive, intelligent service more

I have been setting up my own network and use BooSnap for assistance when I don't know something or hit a stumbling block. They are always helpful and always get my issue resolved. more

Boosnap's computer and phone support has saved us in times of need with good support, prompt replies and educational materials so we could troubleshoot our problems. They were great all around. Their rates are the best I have found in 3 years of small business management. Pros: quick, great rates, helpful more

I have used BooSnap Computer Services for my personal and business computing needs. Mark and his team are very good at evaluating your needs and prescribing the right solution for the problem. I would highly recommend BooSnap! more

This guy knows his stuff. I was so impressed and will definatly call him again. Problem solved quickly. Very good customer service. more

worked w/ my schedule... does great work for a great price more