We purchased a large amount of shrubbery and trees from Blue Mount Nursery to landscape our back yard. Within that large purchase were four (4) arborvitae topiaries. Upon delivery, the delivery person dumped the entire order in our driveway. When asked whether he could put the trees and flowers in the back yard, he replied, “How much are you willing to tip me?” Distressed I told him to leave everything where it was, in the driveway.
The next day, we planted all the plants and shrubs in our yard. Everything was planted and treated in the same manner. Of the 4 arborvitae topiaries, 3 are thriving. However, within 2 weeks the fourth was dead. I brought this to the attention of the nursery. They asked that I take pictures of the plant and take clippings and immediately seal them in a plastic bag, and then bring them back in. I complied. They looked at the pictures and the clippings and determined that, while the topiary did not have any bugs, it must just be defective. Instead of replacing it, they said I could buy another for half of the original price. While I begged and pleaded, that was the best they would do.
In my opinion, the customer service at Blue Mount Nursery is terrible. Given the way I was treated, I would recommend that anyone looking to purchase flowers/shrubs/plants look elsewhere.
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