Black Sea Gallery

They required me to pay the full amout and promised to deliver in 6-8 weeks. 8 weeks later, no sign of delivery. I checked with the sale manger, they asked me to send email to their corp to ask for exact deliver date. It took a few weeks to get response and they finally responded say they will deliver on mid Jan which is 4.5 months after I paid them in full amout!! I can not wait and required to cancel my order. they promised to refund my payment immediately. Guess what, couple of week later the same sale manager called and told me that the furniture will arrive next week.....no refund, no delivery please never never paid them in advance or even better never deal with them...up today, I have no refund and my $1200 is still in the air... guess what is my next step, I will write to consumer report more

They have GREAT furniture, but there is a big lack in customer service. I had to chase down my order and still had to wait 2 days for them to locate it. If they are really going out of business...their customer service has got to be the reason Pros: Great Furniture Cons: Customer Service more

l Pros: Great Selection Cons: Terrible customer service more

If your looking for good quality at reasonable prices, then Black Sea Gallery is the right place to shop. My wife and I are new to the area and happened by Black Sea on our way to Trader Joe's. We immediately felt welcome by their staff and the overall feeling of the store. Its really warm and inviting. We weren't ready to buy our dining room set at the time but the deal they had on the set we liked was so good that we couldn't resist. We got 6 chairs and 6 foot table for just under $1200 and it was solid wood. Back in Boston we would have paid that just for the table. Needless to say we were very pleased with the price and quality. They delivered the set the following week. The salesperson even called after we recieved the set to follow up with us. Overall we had a good experience and would recommend Black Sea to all our friends. Pros: Uniqueness, friendly salespeople, customer friendly more

Black Sea carries extremely unique furniture. My wife I were tired of the same old same old with all the furniture stores that were around. A friend turned us onto Black Sea and we fell in love. They create their own designs and produce them all over the world. So they have a lot of character. We were actually surprised to find out that they still produce about 50% of their products right here in the U.S. The quality was great and prices were unreal. We shopped around and the type of things we liked were only found in boutique stores at ridiculous prices. Black Sea carried similar products at more than half the price. We were sold. We bought our dining and bedroom sets from them. They delivered them in 3 days and we're excited to say that everyone that comes to our house comments on our beautiful furniture. Pros: Great selection, friendly staff more