If I could rate Birch Management any lower I would. I warn all potential landlords and tenants to stay away. Tenants you can see the other reviews for yourself. However, I chose them to manage my property in Greensboro. They had people show up without any advance notice several times and enter the home, but with as agent. As indicated in the other reviews, you can never reach anyone and in my case I could never speak to the same person twice in a row. The person assigned as my property manger up and quit. I was not notified and only found out when I decided to go with a different agency. At that point, I was quoted direct lines from the contract indicating I would be on the hook for several fees since they now had an "approved applicant" ready to move into the home. I called their bluff and the "approved applicant" never materialized. However, on the very same day they indicated all the fees I would be on the hook for because of the contract, THEY GAVE OUT KEYS TO COMPLETE STRANGERS WITH US STILL LIVING IN HOME. MY WIFE AND KIDS CAME HOME TO FIND TWO MEN AND TWO WOMEN ROAMING THE HOUSE AND LOOKING THROUGH OUR BELONGINGS. THIS IS IN VIOLATION OF THEIR OWN CONTRACT: To allow prospective tenants and others, at the discretion of the Agent, to enter into the Property, unaccompanied by Agent or any representative, and to provide such person(s) with a key to the Property, provided the Property is vacant and such person(s) execute a Key Checkout Agreement before receiving a key to the Property. The property wasn't vacant and the individuals frightened my wife and kids. In short, don't be surprised to find someone in your home, even while you (and your family) are living there if you use Birch Management to manage your property.