I purchased a bed at Bi-Rite back in May 2011. I paid 1,000 CASH for the bed which was delivered the same day. 2 days later, as I was laying my 4 month old son on the bed to change him for a bath, the bed collapsed. I was lost for words! I contacted Bi-Rite and spoke with my sales representative CHAD who agreed that the bed must have been set up incorrectly by the delivery men and offered to have someone come and replace the parts. Hours later, the parts were replaced and the bed was good as new. 4 months later, same thing- the bed collapsed. I contacted Bi-Rite and spoke with a sales representative who asked me to bring the bed by the shop. On Saturday 9/24/2011, I brought the bed up to Bi-rite and spoke with a manager by the name of Everette. Everette acted bothered and distracted and quickly sent me back to the Warehouse to speak with Mario the Warehouse manager. After going back and speaking with Mario, Mario explained that we would need to buy another part to fix the bed from breaking again. I logically refused to buy another part because I feel as If I was sold a crap piece of furniture. Mario sent be back up to Everette who was BEYOND rude. Everette accused my husband and I of breaking the bed and explained that in 30 years of sales, that beds ""just dont break!"" i was completely appauled that he would accused us of breaking the bed! (Also let me note that I had my 9 month old son with me while I was attempting to return the bed and Everrette found the need to CURSE at me in front of my infant). Everette made a HUGE scene in front of several customers. I have never been treated so disrespectfully. I threatened to call the BBB to which Everette welcomed me to ""do what I had to do"" but again- was hostile and refused to either replace or refund. The hostility escalated due to my now irritation with the situation. Everette and I fought back and forth because I BELIEVED and still believe that This manager was in the wrong and should NEVER treat a customer the way we were treated. When all was said and done my husband ended up talking some sense into this obvious bull-headed used cars sales man and he gave us Metal Railing to replace the broken wood on the bed. I will NEVER EVER go back to Bi-rite nor would I ever recommend it. The furniture is cheap and falls apart. You pay for what you get. I suppose 1,000 in cash is not enough for a good sturdy bed and good customer service. Disgusting.
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