These two guys take a bunch of my clothes to be altered and then ask for money upfront, which I thought was strange for a tailoring service. I paid part of the total and 3 weeks later, instead of 1 or 2 weeks, I get back a few items from them. The rest of the items were supposedly "finished, just need to be delivered."
The service is fine until they get your money, then you have to dog them just to get things back, finished or unfinished. I found a number of my things were unfinished even after 6 or more weeks, so I took them back to be done elsewhere. Basically, they're just using these tailor shops in the lower east side and taking a cut of the cost. If I wanted that kind of service, I could just take them to those tailors myself and not pay for the aggravation.
Contacting the tailor is ridiculously difficult, messages and phone calls go unanswered. Even if you want to just leave a message, the voicemail says their mailbox is full and can't receive any more messages. Nothing like being at the mercy of someone you can't call and can't meet because he's never "in the office", if they even have a real office...
I thought I was the only person who was experiencing lame service, so I was trying to be patient. But when I checked back here, I got so mad to find bad review after bad review. All those "5-star reviews", who the heck wrote those? So shady. These 1-star reviews weren't here when I was looking into their work reputation some months ago. If they were, I definitely would have kept on moving. That's my suggestion, just pass this one up and save yourself the frustration.
Cons: lame service