I would not do business with this store again. The man I spoke to on the phone was very courteous and seemed to want to help me. He made me think that he had a vacuum to suit my budget. He offered me a good amount for my trade, but when I got into the store he had a very aggressive and rude sales pitch. He made a few rude remarks to another customer and myself and each time that we tried to ask about prices and functions, he became even more rude with us. He only wanted to sell one brand and I was afraid to ask questions because I felt that I would get a rude answer. I just decided to buy with another store and I got the vacuum I wanted at a better price.