I will NEVER shop with these poor excuses for humans again. When I bought my laptop a few years ago, I bought the protection plan and when my laptop broke this past April, they were supposed to replace it. First, one geek squad employee didn't even bother to send it off because he "was swamped and having a bad day" although he knew I was due to move to England soon and this was my only opportunity to collect it. Later, after I'd left the country, I heard various stories from various different, inexperienced people who had no idea what they were talking about and although it had been cleared that a family member would come pick it up, they refused to give it to my sister and the MANAGER even went so far as to THREATEN her with no service, saying now she would never get my laptop and that it would be junked. Eventually after causing enough of a scene in the store, she was given my laptop and they even had the nerve to offer another protection plan! Please never shop here, go to Radio Shack or PC World, at least those people actually care about their customers and know what they are talking about instead of just spouting whatever trash comes to their mushy minds.
These people are so slow, I wasn't even given it until now, September, 5 MONTHS LATER.