Without going into a VERY long story, I will just say this location seems to have very sincere employees NONE of which can actually do ANYTHING to help u if u happen to spend thousands on the nicest tv out there at the time of your purchase and it breaks in less than a year! But they will definitely sell u their extended warranty!!! However u will go WEEKS without anyone EVEN looking at your tv Bc of course u live outside of where geek squad actually goes (yes there is a definite limit to where that great help with geek squad is available when u really need it!!!!!) so of course they cannot b held accountable for the third party THEY referred me to Bc rather than stand behind the crappy well over $ 2000 tv they sold me I can wait weeks literally weeks (not two but four weeks before technician even looks at it!) Bc it falls in the one year manufacturers warranty, this store again is horrible will tell u anything to sell u something and then when time to delivery with problem the store has NOT one employee that can help u.....BUT THEY WILL B HAPPY TO LOOK INTO IT AND TOTALLY UNDERSTAND YOUR FRUSTRATION ALTHOUGH they can in reality do nothing to make it acceptable....I hope Panasonic will eventually come thru, beware!