JavaScript is not enabled.
Best Buy - 2 Reviews - 12151 Jefferson Ave, Newport News, VA - Catalog & Mail Order Shopping Reviews - Phone (877) 211-9810

Best Buy

Claim
marker
12151 Jefferson Ave
Newport News, VA 23602
marker
(877) 211-9810
Incorrect info? Correct your listing

Reviews

( 0 )
( 0 )
( 0 )
( 1 )
( 1 )

Best

All reviews seem negative

Worst

I've purchased several computers from Best Buy and I have always been disappointed. I can't complain about the price or the sales reps, my complaint is with the Geek Squad's poli...

Worse Customer Service Ever 10/14/2011

If I could give Bust Buy, Newport New and minus star I would. I tried to get an appointment to have a I Simple installed in my vehicle and got the run around for over 30 minutes from 4 different people. The call ended with me asking for the manager and the woman hanging up. The Greenbrier location was more accommodating and I'll be making that trip across the Bridge to spend my birthday gift cards from this point forward! more

Geek Squad is a disappointment 3/9/2008

I've purchased several computers from Best Buy and I have always been disappointed. I can't complain about the price or the sales reps, my complaint is with the Geek Squad's policies on customer service. I have always purchased the Geek Squad plan (for my last two computers) but I cannot get phone assistance from the Newport News Geek Squad. I am referred to their national help desk where I will be billed big bucks. WAKE UP, that is why I purchased the plan. Driving down to Newport News every time my Gateway (don't purchase the Gateways) is very inconvenient. I purchased Turbo Tax from the store this morning and the computer will not recognize the disc, a problem I had encountered twice before with this computer. It was a simple operation to fix both times I brought it in previously. \r \r Having just visited the store I did not want to pull the computer out again (Feb was the 4th time I had to drive it in since Nov 06). The young man that answered was polite but was steadfast that it was policy not to assist customers over the phone. If that is the support I have slowly grown to accept them then I am disappointed in myself as much as Best Buy and the Geek Squad. Since I cannot divorce myself from myself I am saying ""GOOD BY"" to Best Buy. My next two computers will be Macs and I am purchasing them from the Apple Store next month.\r \r Pros: Pricing, selection and sales force. Cons: Geek Squad's service more
< Previous 1 Next >
FALL SALE!!!:
15% OFF all yearly plans
Use year15 at checkout. Expires 12/30/2018

Expert Service, Unbeatable Price.

Owner Message

  • With Best Buy in Newport News you're guranteed the best prices and the best service. At Best Buy, we make sure that you get the products that match your needs and if we don't have something in stock, you can always order from our website and have it shipped to the store for free.

Editorial

  • In Short
    Founded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find...

  • 8/15/2008 Provided by Citysearch

Additional information

  • Hours:

    Sun 11am-7pm, Mon-Thu 10am-9pm, Fri-Sat 10am-10pm
  • Payments:

    Master Card, Visa, American Express, Discover
  • Neighborhoods:

    Palmer, Central
badge