Previously, I used to go to Best Buy to buy things almost all the time. Especially for DVDs and electronics. But now I am never stepping into this store EVER again!! I bought a Sony digital camcorder from this store. I notice they have the 15% restocking fee which was fine for me. But this product I bought, and the picture was fuzzy and lots of snow. Of course, if there is a DEFECT, the store should refund the WHOLE amount, which is stated in their policy. However, they refused to take it that it had a defect, and took my 15%, EVEN THOUGH I WANTED TO DO AN EXCHANGE for another one of the exact same one!! They still would of charged me 15% plus get another one. So HELL with that, demanded to give me all my money back, but still took the 15%. NEVER EVER BUY AT BEST BUY, more like CRAP BUY.