I am upset with them for many reasons. First, if the job was not a 2-day job, then they should not have lied and repeatedly promised me. Second, the parts needed were clearly listed in the written estimate, but they had the wrong parts and delayed the repair work even further. Third, there was lack of communication everywhere. I was not informed of the vehicle's progress on Tuesday (the originally promised date) or Wednesday until I had to call them repeatedly. I was not told about the incorrect parts until Thursday when my car was supposed to be repaired. The technician blamed the person who wrote the estimate for not pointing out all the places that needed work, so my car was not completely fixed. Fourth, the written estimate included all the repairs, but not all of them were done the first time. However, I was charged the full amount on Friday when I picked up the car. How could the body shop charge me the exact amount listed on the written estimate when less work was performed? I suspect that they over-charge the customers on a regular basis. Fifth, the technician simply did not pay attention. The places needing repairs were visually obvious. Even if the person who did the estimate did not tell the technician where the damages were, he could have seen them with his own eyes if he had just looked. I find it hard to believe that he would fix the damages that were merely a couple of inches away and not fix these ones that he missed. Finally, the attitude of the clerk was not pleasant at all. I felt that she was treating me like I was a trouble-maker. When in fact, the faults were at their body shop.
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