Benjamin Franklin Plumbing

The Customer Service Representative Nancy was very professional and setup an appointment based on my schedule. Called to let me know the Service Pro Tech PJ was on his way. PJ was professional as well and provided the system checks and additional info I asked for (water softening choices). more

We had Benjamin Franklin in Wilmington come to our brand new house and install a water softener. The technician ended up reversing the out and in water lines which caused the resin from the water filter to go all through our new home, it stopped up everything. The showers, sinks, etc. They sent another technician out to fix the problem and it took four hours of our time to flush all the lines. My personal shower didn’t work correctly and the tech told me if it didn’t fix itself after some water flowed through it for a few months they would replace it. They came back today to fix another issue and I wanted them to fix the shower they broke. The manager Dwayne said it wasn’t their fault and he didn’t want to fix it. He asked why I waited so long to call back and I explained I had cancer and haven’t been at the house. I’m prior military and a cancer survivor and The manager gave me a ton of anxiety telling me he wouldn’t fix the problem. I’m having to call another plumbing company now. Note: The service technician told the manager the faucet needed to be replaced but the manager was giving us both a hard time. UPDATE: The manager called and said they would come fix the problem they made. They never showed up. more

Nancy as always was super to work with and very accommodating to fit the work order in with our schedule. Love working with her. Juan was also great to work with and was very professional and stayed until the job was done and we were satisfied. I would have Juan come back anytime to work on our plumbing needs. Great Job from both of them. more

Very professional service. Gave me excellent information on a whole house water filtration system. more

Benjamin Franklin is my company of choice in my area. All of the service technicians are very thorough and friendly. Juan was my service technician for the service performed on my water heater last week. Juan did a great job. He was friendly, on time, thorough and answered all of my questions regarding my water heater. He also gave me options for new faucets. Super friendly and knowledgeable guy. more

Prices too high but did good work, really expensive not worth price,next time I'll do it myself more

Our work involved opening a clogged toilet and bathroom sink drain. The work was done efficiently and at a reasonable cost. more

Everyone was courteous; on time; Martin did a professional job, explained everything to me so I could understand. I would definitely use this company again! more

Hunter did an outstanding job! Will request him in the future. He explained all of the work that was being done in detail. Very knowledgeable and did an excellent job. more

The service was excellent. Martin is very skilled at what he does. I spent the whole day with him and he is on task and efficient. Does things right and is a good advisor for plumbing issues. more

Prompt, courteous, and neat. Martin was very nice and extremely efficient. He cleared a very stubborn drain! I am grateful his professionalism. We will definitely use Benjamin Franklin Plumbing whenever we need anything done in the future. more

Bryan was informative and definitely knew what he was doing. Gave me information that made it easier for me to make a decision on what I wanted done. He was very polite and professional and I will use this company again. If all the people are like the ones from the initial phone call through the service call, I don't see any reason to go to another company. Excellent job and everything works great, just like new. They left the areas very clean as if they were never here. All I can think to sum everything up is, thanks very much for such a great job and giving me valuable information without any pressure. Great doing business with people like this. Again, thank you. more

Brian did an excellent job while installing a new garbage disposal. He was efficient and friendly as well as helpful making it a stress free operation. I would recommend him in a heartbeat. more

Martin was great. He fixed the problem and explained what he was doing. more

Martin did a great job on replacing the bib and he also really helped us out of a pickle by fixing our drain that we couldn't open anymore, just because he was there and he explained how it worked and how I can fix it myself next time. And above that answered some other questions I had about the plumbing around our house, which was extremely helpful to us. Great, great job! more

I couldn't have asked for a more professional repairman. Martin was first rate!! more

Geoffrey Vance came to our home twice, first to identify our plumbing problem, and secondly, to fix the problem. He was friendly, courteous, and knowledgeable. We put our confidence in him and were not disappointed. Based upon what we observed, Geoffrey is an asset to the local Benjamin Franklin Plumbing Co. Also, we are pleased with the work done and would use this company again. Ken and Kay McIntire more

I had a wonderful experience with Benjamin Franklin plumbing. Martin and Ben were the technicians who replaced my hot water heater. Martin was very thorough and took his time explaining the assembly process as well as financing options. I'm glad he took the time to explain how hot water heaters work and pitfalls to look out for. I learned a lot and will for sure use this company again. Both technicians arrived on time and were very friendly and professional. A+++! more

Casey did a smart and efficient job on my leaking toilet today. He tries to be as helpful as he possibly can.. more

Casey came on time, called before he came, was personable, pleasant and fixed the toilet issue at a reasonable cost. Very pleased with the service. more