the customer service at Batky Jewelers is amazing. my fiancee and i worked with dave, and i have nothing but praise for him. we had to resize my engagement ring, making it smaller, and for some reason, the smaller side stones kept falling out after the resizing. each time i brought it in, dave had it back to me before the end of that same day. he kept replacing the diamonds at his expense. after a few repeat issues with the small stones still falling out after the resizing, dave decided to just reorder a brand new ring from nyc in the exact size i needed. i got the new ring, and no stones have fallen out since. we got our wedding bands from him as well. he was very responsive and very friendly. we had great chats each time i was in the store. he has two customers for life now :)
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