Banfield The Pet Hospital

They almost caused my dog to expire by vaccinating him without my authorization and knowing, through medical records, that he was allergic. Then they wouldn't let me out of their so-called wellness plan. I would never take my dog there again. They sent me to a collection agency- I'm not going to pay. I think it's absurd for them to ask me to pay them after what they've done. Banfield accepted fault, they issued me a refund for the emergency vet bills due to their negligence. They shouldn't be allowed to practice veternary medicine. more

This Banifield closed down and the last few weeks they were operating the vet was missing... on vacation... sick... so we spent like 3 weeks trying to come. Then, they were only open for weekend hours... well I work on the weekend and when I agreed to pay 30/month with them they had weekday hours. I tried to be transfered to another Banifield but in order to do that I would have to restart my contract with them... it was ridiculuous. The "Banifield manager of Austin" who I forget her name was really not helpful and she had an attitude... as if I'm expected to know their policies. She would say things like "that is what I was trying to explain to you if you had just listened"... when in reality all I wanted was corporates number to make a formal complaint. Pros: was a good plan Cons: too many to list more