While my initial ratings of this company were good, after my move was over and I had time to look things over, I found several pieces of furniture damaged by the movers because, although they shrink wrapped most items, as they unloaded the truck, in some instances they unwrapped the item before it entered my home and so damaged the unit as they entered. In other cases they did not take care when bringing things into my new home. When they brought a heavy wooden bar into my new home, they scraped it on the doorway and as a result, damaged one of the sides. They also lost a tool box with tools in it from their truck and when contacted I was told they couldn't find the tool box on their trucks; funny I saw it being loaded. The moving crew was not able to bring a large leather couch and leather chairs downstairs into the basement and so I had to hire someone else to do that thinking they were going to have to take the couch apart but when they arrived, they were able to bring the pieces downstairs "as is" without taking them apart, which cost me more money, which left me wondering why the BD moving crew didn't know how to move this furniture. Hmmmm...
My complaints to the company came in the form of a friendly professional phone call to Mary, and then a followup email to both Mary and Tony. The reply from Tony was defensive in terms of the couch pointing a finger at me saying I said it was OK not to bring the couches downstairs. Well of course Tony, your manager dude said he couldn't do it! And for the toolbox I was told "we couldn't find it". Well I would like to know who on your team has my tools Tony? As for the furniture they damaged, I was told BD movers would arrange to have my furniture they damaged repaired; I was to receive an email from one of their managers. I did receive an initial email but BD movers never made good on their promise.
My move was November 12th. It's December 27th as I write this, plenty of time for BD to make good. I'm done with them and would not recommend them to others. At first the price seems better and they are nice people but as the old saying goes you get what you pay for.