Unfortunately the client below has touched on one of the biggest problems that the stylist/client relationship has-communication. It is so difficult through just one appointment with a client to be able to discern exactly what "honey blond" or " wispy layers" means to them, and what it means to us as a stylist. Everyone articulates differently and it takes more than one appointment sometimes to get on the same page:)
I am so sorry this client left unsatisfied, as I tell all of my clients " I am not your friend, I am your employee, you do not have to worry about my feelings ". If you, at any point during, or after our appointment, see something that concerns you PLEASE tell me and I will gladly stop and address any issue or re-do any service until you are satisfied. As for the blowdry, many cuts these days cannot be completed until dry so that we may accoutn for cowlicks, etc.., and if you are told a different price than what you were quoted you should immediately challenge that.
I am in this business because I love to make people feel good! Everyone at Avalon is talented beyond reproach, and I would like to think we are all adept at listening to our clients needs, as that is the reason we do what we do. I am so sorry you didn't have that experience. Please accept my personal heartfelt apology, and I hope you'll give us a try again sometime.
Amy
Pros: Fun, Fashion forward and grounded staff and support staff
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