My van had a bent axle and needed new engine mounts. Midas had given me a quote, but my parents suggested I Google ""best mechanic in San Antonio"", and I saw Auto Service Experts #2 had great ratings, so I gave them a call. They told me I could bring my Midas quote in, and the could give me a free quote based on the Midas quote.\r
When I got to the store, I talked to Jason, the owner. I gave him my quote, and waited while he looked up parts, etc. He told me Midas had actually given me a fair price, but that he would do the whole thing including tax, for about $300 less!!! \r
I dropped my van off on a Sat., and it was done by Mon. afternoon. Unfortunately, my husband was only in town for the weekend, and all of the car rental places were sold out because it was Thanksgiving Holiday week. I looked up cab rides online, it would have been a $75 cab ride (I live on the far west side).\r
When Jason called me to tell me the van was ready, I explained my situation, and offered him $30 gas money if he could pick me up and take me to his shop. He said he could drive my van to pick me up, and it wouldn't cost him any gas money at all, for free! He took time out of his day to pick me and my son up (we live about 40 min from his shop), all at no extra charge, he was a lifesaver. He even offered to drive on the way back to the shop! I honestly can't remember the last time I had such great customer service! \r
He now has a customer for life!!! Oh, and the van runs great!
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