Austin Watch & Jewelry Repair

These guys are either thieves or totally incompetent.\r \r I took my watch (a gold Movado with a gold mesh band, it had belonged to my late father and so had both sentimental and monetary value) in to have the battery replaced. They told me battery repair person was off that day (a Sunday) and they would have it ready for me in a day or two. That was the last I saw of that watch.\r \r Over the course of the next few weeks, I received numerous, often conflicting, stories of what MIGHT have happened to my watch. It was/it might have been transferred from the Bee Cave store to the Burnet Road store. It was/it wasn't located at Burnet Road. The owner and main watch repairman was sick/had sold the business/had gone bankrupt. Call after call and visit after visit gave me lots of stories, but no watch.\r \r One day I called to ask, once again, if they had found it. The ""new owner"" washed his hands of the lost watch and referred me to the bankrupt ""old owner."" He told me the Bee Cave store was closing ""in a matter of hours"" but that he thought my problem ""had been taken care of."" When I assured him it had not, he had me hurry out to the Bee Cave store to pick out a new watch. Not in exchange for my father's lost watch, but just so I would have a watch to wear. I now have a nice new watch, but it's not my dad's watch. I'm angry and heartbroken.\r \r STAY AWAY! more

I was very unhappy with my experience at Austin Watch and Jewelry. I took my brand new engagement ring into them to have it sized. When I received it back, there were slight ripples in the gold. They were very rude, and pointed out that it must have already been there....that they could not have done it! After having it evaluated by a jeweler/family friend in another city...they assured me that it was done by them and completely explained why it happened. When I took it back to have them fix it, they did not do a good job at all! Customer service is obviously not their first priority! I highly advise going somewhere else! Pros: none Cons: small store and rude staff more

Oh no is was my son said. What do you mean I asked well mom I broke your chain! AGH...is all i could think. I had that chain since the 80's:) I looked in the phone book and found them there. When I went I was so surprised at how friendly the gentleman was. He had it fixed in no time and the price was very resonable. They also fix assorted jewelry like rings, earring and such. The parking and location rocked! The quality was A+. I would recommend them to family and friends, and would go back if ever needed repair again hopefull not:) more

We took several pieces of my jewerly in here to be repaired and they did a great job. The glass was cracked on one of my watches. They replaced the glass and it looked like it was brand new. I also had them downsize one of my rings, as well as reset the stone on one of my rings. They really did a professional job and saved my jewelry. more

My father gave me his watch before he passed away. It was such a great old watch that when it suddenly stopped keeping time I didn't want to just put it in a drawer. I took it to Austin Watch repair and in a few days they had it fixed, cleaned and ready to pick up! The cost was more reasonable than buying a new watch and it's been working for over 2 years since it was fixed. They also fix jewelry (gold chains, rings, etc). more