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Aspen Dental - 18 Reviews - 935 Riverdale, West Springfield, MA - Other Reviews - Phone (413) 278-2229

Aspen Dental


935 Riverdale
West Springfield, MA 01089

(413) 278-2229
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Very thorough and always pleasant


My dentures crack so I went in to see if they could be fixed or replaced. The a____ who saw me kept talking about my bottom teeth. I explained from the beginning they were not g...

Editorial review from BirdEye 9/17/2016

Very thorough and always pleasant more

Editorial review from BirdEye 8/11/2016

I was not pressured into something that I didn't want to do. I appreciated that fact more

Editorial review from BirdEye 7/13/2016

Good service, good people! more

Editorial review from BirdEye 6/3/2016

Dr. Carol and thw whole staff where very professional and kind more

Editorial review from BirdEye 5/19/2016

Great experience, pleasant people but prices were a bit high and the dentist was too "gung ho" to do lots of work on my healthy teeth. more

Editorial review from BirdEye 4/13/2016

Cleaning was Quick and painless. more

Editorial review from BirdEye 4/5/2016

It seems like it's a very professional office! I am having a crown tomorrow, but I don't know how that will be! I haven't had any work done by the dentist there yet so I can't speak about the quality of the dental work until after I have that appointment! I would be happy to write another review after my appointment tomorrow! more

Editorial review from BirdEye 3/27/2016

I liked the friendly service more

Editorial review from BirdEye 3/10/2016

Very friendly and helpful staff! more

Editorial review from BirdEye 2/11/2016

Dr. Carol is probably the best dentist I have ever been to. Her skill is evident in her work. She has done two crowns for me and I am very happy with the results. The staff is also friendly. more

Editorial review from BirdEye 2/9/2016

The dental work is fine, very good actually. However, I always feel as if I'm at a time share presentation. more

Editorial review from BirdEye 1/20/2016

I went in for an initial visit concerning a missing front tooth. The dentist as well as the staff that helped me with financing were above board professional, helpful, and a pleasure to be around. I'll be using aspen dental for years to come for all of my dental needs. Thanks guys! more

Editorial review from BirdEye 1/15/2016

Very patient , kind and caring. Made me feel relaxed . They were very attentive to my needs . more

Editorial review from Citysearch 5/13/2014

Thank you to Dr. Carol & Kina and to all the wonderful people that have worked on this mouth of mine so far. its been a great experience. I would like I say to every body that you have one scared man on your hands.I have one more procedure to go. just think i went in for new denture. But after my examination, I had a lost more work then I thought. they were very truly kind and made sure to explain every step to me.So I must say it has been great. Thank You for the kindness that you gave me. \r Robert J. Simoneau more

Worse Experience 4/21/2014

My dentures crack so I went in to see if they could be fixed or replaced. The a____ who saw me kept talking about my bottom teeth. I explained from the beginning they were not going to touch my bottom teeth but this a----- kept trying to talk about my bottom teeth and told me if I was not going to listen to his advice I could take my dentures and leave. I told him I was not there for my bottom teeth, did not want anything done to my bottom teeth and it was my choice not his. I needed my dentures fixed or replaced. He told me to take my dentures and leave so I got up took my dentures and walked out. I better not be charged for X-rays I did not want or for an appointment with an A------ who would not listen to me but wanted to tell me what to do. These are my teeth and it is my choice A--HOLE! If you want a dentist who will tell you what to do and spend thousands of dollars make an appointment you will get what you want. But if you go in wanting something specific good luck you more

Great dentist! 6/28/2012

I had a very pleasant experience at aspen dental . My hygienist Christina was especially gentle and made me feel comfortable While I was getting my mouth worked on . - also Katrina the asst. manager Was able to schedule me another appointment around my busy schedule!!. more

Uncompassionate and apathetic 1/9/2009

I chose to go to Aspen Dental because it is a provider in my upcoming dental plan, and on their website it states that they accept walk-ins and emergencies. I drove there and told the receptionists that I had a broken tooth and could they squeeze me in? They made little eye contact and their answers were vague. "I don't know if you can be seen." I said, "what about tomorrow?" "I don't know, you can come in if you want but I can't tell you if you'll be seen. You can fill out the paperwork if you want..." Altogether, they came across as uncaring and apathetic. I have never in my life gone to a dentist office where they didn't offer sympathy when you had a dental emergency. Even in a dental school clinic! I asked for clarification of their policies - the website said you take walkins and emergencies - and they said yes we do, but we don't know if or when you can be seen. This seemed pretty disingenuous to me. I took the paperwork, but after starting it, decided I didn't want these cold pe more

Impersonal but Sufficient 4/11/2008

The dental care is sufficient. My dental health is pretty good and the minor issues/questions I've had were met with expert advice. However, I've had terrible luck with appointments scheduling. My first appointment they only did a review of my dental health, no cleaning, which I did not know before hand. I had to make a second appointment (meaning additional time and money lost) for a cleaning. A year later I had a very early appointment and when I showed up the doors were locked. Apparently they had changed hours and somehow the notification for me to reschedule "slipped through the cracks." I was again put out by their unappologetic response. But again, the dental staff is good for my needs and I continue to go there. My husband however would NOT have the patience for them and goes elsewhere. more

great for necessary appointments 11/8/2007

This is a great practice when you need an appointment in a hurry. The staff are quick whitted and can handle difficult situations quickly. They have many doctors that are willing to help. more
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Owner Message
  • Aspen Dental dentists are committed to making it easier to get the care you need. They believe in treating each patient as if they were family and providing comprehensive care in a compassionate and judgment-free environment. At Aspen Dental, we have simplified everything to give you peace of mind from transparent pricing, everyday low costs, and we offer all dental and denture services. Dentures are custom crafted in our on-site denture labs for speedy turnaround in as little as 24 hours and provide the most natural fit, look, and feel. Here for you when you need us most with convenient locations and extended office hours, including evenings and select Saturdays, scheduling an appointment is easy! You can schedule your appointment by phone Monday - Saturday, 7am - 9pm EST. Or visit us online to schedule an appointment