The gentleman, Kenneth, who typically answers the phone gives quite an impressive spiel when you inquire on services. He explains the stylists are Aveda trained "13 years experience, contemporary, etc." whatever you want to hear basically. He continued on stating they do a thorough consult prior to the cut and style. It all sounded great but my experience was nothing but terrible. I walked in and Kenneth was service oriented, as he had been over the phone however when my stylist- Alison approached me, things went down hill fast. She wasn't welcoming. I was in the middle of filling out their questionnaire and had a clipboard, my coat, and purse...she impatiently watched me fumble around a bit to grab everything. I thought oh boy she is a tough one. She was very unfriendly throughout the service, directing me quite rudely to get up, go to shampoo bowl, etc. and during my shampoo she immediately turned her head around the other direction to socialize with other stylists and what appeard to be their friends haning out casually around the shampoo bowl area and actually lounging in the chairs! Across from me were more friends? standing chatting. Incredibly unprofessional. Due to her lack of attention to me, she deeply scratched my ear with her long nail. "Opps" was her response as I cringed in pain. You know it's bad when the shampoo is a horrible experience. Something along the lines of "go back to the chair" she impolitely says after wrapping a towel on my head. Boy oh boy discussing what style I wanted was rushed and she appeared to be thinking- yeah ok whatever. I asked if she would be able to cut the hair against my neck a bit shorter to create a bob and she cut me off replying "yeah but put your head down" and with her hand puts my head down! What am I- 2 years old!?! I should have gotten up at that point and left. She continued to be arrogant, NOT consult me once during the as she quickly hacked away at my hair. When finished, she didnt ask what I thought, if I liked it, or check her work as is usually done...didnt ensure both sides were even (one side was longer when i got home and she left a large chunk long and sticking out so at home I cut and cut until it was even with the other side. ALSO the round brush she used to style with the blow dryer was full of a ton of hair! Her tools and station in general didnt look sanitary...and there were no scizor sanitizing jars to be seen anywhere. The cut itself wasnt quite what I requested from her not to mention it was sloppy, eneven and too short! She also was very rough and careless. She burned me with the blowdryer, and pulled and pulled jerking my head with the round brush. Aweful! I do believe her skill/talent is or was probably there BUT she is very arrogant, impolite, careless, and on top of that it was clear she didnt care to do a good job or please the customer. Certanily that salon is on the down slope and they are there to hang out and get people in but evidently not care if they return... not her anyway! I said thanks and got up and she walked me up front and fakely said it was nice to meet me. Terrible experience all around.