Arslanian Bros

On time, polite and great service! more

I have used Arslanian for my carpets in the past and was always pleased. I recently called to have my drapes and blinds done. Ron came and removed my drapes and when asked if they did blinds he took one and said he would get back with me and let me know if it could be done. Ron returned after a few days with drapes and no blinds. He took remaining blinds and gave me a bill which I paid. After he left I was able to get a look at my drapes up front. They were now an inch shorter than my sheers. I called immediately and complained and asked them to not touch my blinds because I was unhappy with services. This was in evening and I left msg on answering machine. The next morNing I called again and Ron returned my call right away. I expressed my dissatisfaction and asked that my blinds be returned. A few days later my blinds were returned and I was handed another bill. Not realizing I still owed anything I was not prepared to pay at that time. I asked him if I could send the money to Arslanian. He then got irrate with me and said "I want my money"!! He told me to call Arslanian because he needed the money now. I called and spoke to the father there and he transferred me to his son. Meanwhile Ron stormed out of my house. The son was very rude and kept insisting that I had carpets done. I repeatedly explained that NO I had drapes and blinds done. He not only had no idea who Ron was but had no idea what service I had done. I am handicap and in a wheelchair and felt threatened when Ron was in my house yelling at me. I am sending a check for what I owe but I will NEVER use this company again and will NOT recommend them to anyone. RESPONSE FROM Arslanian Bros.: We are deeply sorry to hear that you are unhappy. To the best of our knowledge, you are very happy with how clean we were able to get your blinds and drapes and the misunderstanding was with our billing process. We accept payment after the service is provided. Cleaning was completed on your drapes first, rather than waiting for cleaning to be finished on your blinds we went ahead and returned your drapes to you and billed you for only your drapes, it was not one lump bill like you originally thought. At a later time when your blinds were completed, we returned those to you with the bill for the blinds cleaning. Providing top quality customer service is our number one priority and has been the very foundation of our company for over 50 years. Again, I am sorry our billing caused confusion for you and didn't sit right with you. In the future, our billing process will be stated more clearly. more

Came on time, very proffesional. more

thank you for going out of your way to clean my daughters apartment carpeting. She had taken a day off from work and the company she called came and told her they could not do it. She was crestfallen I to.d her "you should have called Arslanian" .... When I called you, you saved the day ... Cleaned her carpet within hours and now have another loyal customer. You guys are a cut above. more

If you could just look at the history, you'd see I've used Arslanian Bros. for years. The same guys come to my home every time, and they do a wonderful job. That's why I keep them around! more

Special thanks to Jeff and Rich- the two friendly and efficient guys who arrived on Thursday, August 14th to professionally clean the small Lazy Boy couch Mom purchased at an estate sale. We had new cushion inserts cut at Joanne Fabric in Hudson and now have a 'good as new' addition to our sunroom. We will strongly recommend Arslanian Brothers to our friends and family and plan to have them back again soon. Thanks, guys! more

We have used Arslanian Brothers to clean our white carpets for over a decade and they always do an exceptional job. Even with 2 dogs and 2 kids the carpets look like new after each cleaning. I would highly recommend Arslanian over any other competitor because of their service, performance and quality. more

Good job more

Quick response and service. Extremely satisfied with the results. Will definitely use again and recommend to everyone I know. more

Had our carpets cleaned on June 27. Was extremely happy with the results. Matt and Bill did a great job. They provided outstanding service that was provided in a timely and professional manner. more

Al just cleaned the carpets to my entire house and he does an excellent job. Very professional and customer service is beyond expectations. more

The (2) reps from Arslanian Bros were on time and VERY professional. They did an outstanding job in a timely manner. I would recommend Arslaninian Bros to everyone. more

Great service. The two men who came to our home were courteous, informative and efficient. We are very pleased with the results. We will use them again. more

Nick and Tom were here yesterday...our couch looks NEW, great job ! more

We have been using Arslanian Brothers since 1987 for area rugs and our fine hand loomed oriental rugs. After they are done cleaning, all the colors of the natural dye comes out so bright. more

We have always used Arslanian Bros. for all of our carpet cleaning needs. Everything always turns out fantastic! This winter, at my place of business, we had a pipe break and the carpeting was soaked. The crew came down and sucked up all of the water, set up blowers and got everything dry in just a couple of days. After everything was dry, they sent a repair crew out and they fixed all of the seams. When they were finished with everything, it was like nothing ever happened. I have been using them at my business and my home for many years. They are highly professional and do great work. I would not hesitate to recommend them . more

We recently had 2 Persian rugs repaired, one with a hole and another with a border chewed up. The fixes were so precise and matching, we had difficulty finding the repairs once completed. We still can not tell where the hole was fixed. We only were able to tell the border because Arslanian Brothers took a picture of it prior to the work being completed. We think we know where the repair was completed. Excellent work. more

We've been using the Arslanian Bros. for 30 years. We call them whenever we have carpet stain emergencies and they always come right away. They do quality work, are reputable, ethical, and hard working. They are the nicest people and I completely trust them in my house. more

I would highly recommend Arslanian Brothers. Their friendly customer service, quality of cleaning and repairs is A+. I had an Oriental Rug repaired and could not be happier. Fast, Friendly Service and great value. I also just learned that they offer new carpet installs as well. I am definitely looking for them for new family room carpeting. more

The Arslanian Brothers are excellent in cleaning all types of floors from carpet to tile and leave them looking like new. They also do a superior job on upholstered furniture. Their staff is courteous and and punctual and strive for customer satisfaction. They have serviced us in both my home and office and consider them our only carpet cleaning source. more