Been shopping here over the last couple of years, and I have to say that the staff are friendly, knowledgeable and very customer service oriented--they definitely step outside of the box to get you what you need. They were out of stock on a pad that I needed for class (it was on order, but I needed it right away), and they were able to get it from another location for me. I also used their loyalty card program, and I managed to get my $25 gift card after spending $300 with no problems, so I'm not sure what happened with the reviewer below--maybe he didn't understand how the program worked? They remember me and always ask how my various projects are going. It's those little things that make a difference that you dont' always see at some places. I won't get my art supplies from anywhere else!