I've always found the quality, competitive service rates and caliber of service to be of the highest level. For the past 3 or 4 years, we've been having them service all of our vehicles, and have never been disappointed with the results.
I've gotten to know their main service writer Adam, as someone who really cares. He operates from really wanting to help and will go the extra mile to make sure every little detail is buttoned down.
I never feel he's trying to u-sell me something I don't need. That means a lot.
His level of caring and integrity (that also is on display from the other folks on the team) has created a high level of trust that makes doing business with them a pleasure. This is something a lot of other business, from local to global brands would do well to emulate.
Mike
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