I head good things about Aquariva and it had a beautiful view, so we booked the place for our rehearsal dinner. I will start by saying the food was good and the view is beautiful. Not great, but good. Wine was very overpriced. However, there were some very unacceptable occurrences that night.
The first was the wine. We wanted to bring our own wine, but it was going to cost $18/bottle for them to open it and a room rental fees (I will explain below). It was amazing how approximately 30 adults went through exactly two cases of wine, plus beer, soft drinks, etc. This was more than 90 of us went through at my wedding. During the night, we repeatedly watched the waiters open a new bottle and refill glasses on tables while: 1) half full bottles were still sitting on tables and 2) without even asking if people even wanted more to drink. I cannot even start to imagine how much wine was wasted that night.
The second was the clean up. About 2 hours before our rental time was up, and while we were still sitting in the room talking, the staff was taking down the room (tables, chairs, table clothes, etc). I was absolutely appalled.
Third, I was never sure whom I was supposed to speak to throughout the planning. The coordinator was changed on me 3 times. Each time, I had to go over all the details again because they never spoke to each other. One of them could not even get my name right. Whoever I contact was apparently the wrong person, because the response would always be the same??ok, I?ll tell ____?. It was very confusing, frustrating, and wasted a lot of my time.
What was even more surprising was the response when I brought it to the manager?s attention. First, he said that since we were not charged a room rental fee, there is not anything to reimburse regarding the taking down the room during the event. The irony is that during one of our meetings, the staff told us that our current numbers did not meet the minimum amount required to avoid an expensive room rental fee. Therefore, we agreed purchased their wine and some extra food that we did not originally want. As for the wine, they agreed to reimburse us three bottles.
After the evening was over, I had some of our guests come up and make comments to me about these items. Overall, I am appalled by the unprofessional practices we experienced that evening.
Pros: decent food, beautiful view
Cons: service, lack of professionalism
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